Please review the following policies carefully.

Zeanmart offers a quicker dispute solution and will appreciate it a lot if you provide:

Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

Except for the important interpretation, Zeanmart will make a refund, or accept the return for any of the following cases:

Orders Delayed

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from suppliers warehouse. Following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from CJ warehouse.

b. For Brazil, it is after 110 days counting from the date that order departed from CJ warehouse due to the strict customs clearance at Brazil.

c. For CJPacket Liquid Line to all counties, CJ will deal with your dispute for delayed orders after 100 days counting from the date that order departed from CJ warehouse.

d. For some special shipping methods, CJ cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, CJ will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.